Coaching and Mentoring > Coaching, Mentoring and Counselling Skills

Coaching, Mentoring and Counselling Skills

Course Objectives

Define what is a report and the purpose why reports are written
State types of technical, non-technical reports and business reports that are normally written
Describe the method of doing an audience analysis.
State the main characteristics of a good and effective technical and non-technical report
Take appropriate steps and actions to write effective technical and non-technical reports

Target Audience

Supervisors, Team Leaders and above

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

MODULE 1 : WHAT IS MENTORING?
MODULE 2 : WHAT DO MENTORS DO?
MODULE 3 : THE MENTORING PROCESS
MODULE 4 : WHAT IS COACHING?
MODULE 5 : THE NATURE OF COACHING
MODULE 6 : TACKLING PERFORMANCE PROBLEMS
MODULE 7 : PRINCIPLES OF COUNSELLING
MODULE 8 : THE COUNSELLING PROCESS

Get To Know The Trainer

Trainer Ismail

4.5

Ismail has 22 years of working experience, having held several executive and managerial positions, including about 12 years in education and training. He started his career as a Technical Officer with the Ministry of Education, Malaysia. He then joined a privately-run educational institution in Kuala Lumpur as a Principal. He was later appointed to be the Head of Human Resources and was responsible for the training and development of about 100 teaching and administrative personnel. Before becoming a full-time training consultant, Ismail served as the Central HR Training Coordinator for Standard Chartered Bank Malaysia Bhd.

VIEW PROFILE