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PREMIUM COURSE

Amazing Customer Service

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Course Objectives

  • State what customer service means in relation to all your customers, both internal and external
  • Identify your customers’ needs & expectation
  • Increase productivity, efficiency and effectiveness in providing amazing customer service to generate return business
  • Provide outstanding customer service over the phone
  • Dealing with difficult customers in a professional attitude

Target Audience

  • Customer Care Consultant
  • Executive level and above

Methodology

  • On the spot coaching session for immediate feedback and improvement
  • Group Discussion and presentation
  • Interactive Session & role play
  • Activities & video learning

Course Modules

  • Module 1: The Opening Frame of Customer Service
  • Module 2: Determining your Attitude for the outcome in Customer Service
  • Module 3: Building Relationships with Customer in Any Walks of Life
  • Module 4: Customer and Personality
  • Module 5: Be Amazing by Going the Extra Mile!
  • Module 6: Addressing and Managing Complaint
  • Module 7: Telephone Etiquette in Conversation and Service
  • Module 8: Face to Face Contact
  • Module 9: Creative Problem Solving and Decision Making
  • Module 10: Being Positive in Giving “No” As An Answer
  • Module 11: Selling in Amazing Customer Service

Get To Know The Trainer

Trainer David

Trainer David

 4.5

David is an NLP Practitioner, an advanced communicator, a committed consultant, a passionate trainer and a champion of numerous public speaking and evaluation competitions. He brings to his programs his experience from his journey from loser to champion as well as his over 20 years of experience in IT, Sales, Retail, Insurance, Customer Service and Training.

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM1,870/DAY

RRP RM2,670/DAY   SAVE RM800

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

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