The objective of this training is primarily to address concerns regarding
Workshop will include lectures, role-play, case study and simulation activities.
Module 1: What is effective communication & the Importance of knowing Patient’s Rights
Module 2 : Communication Barriers : How it has an influence in patient care?
Module 3 : The Basic Rules of Customer Service
Module 4 : Looking from the Customers’ Perspective
Module 5 Handling Customer Issues
Module 6 : Moving Towards Customer Centric Culture
Module 7: What is a positive attitude?
Module 8 : Individual & Teamwork: What are the differences?
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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RM2,860/DAY SAVE RM861
Delivering A Five-Star Customer Service Experience
Effective Telephone Call Handling
Quality Customer Service
Customer Service 101
RM1,150/day SAVE RM325
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RM1,250/day SAVE RM251
Consultative Selling Skills (Online Training)
Customer Service (Online Training)
Trainer Dr Alvin
RM1,700/day SAVE RM401
RM1,720/day SAVE RM521