Business Communication > Powerful Strategies for Managing and Preventing Conflict

Powerful Strategies for Managing and Preventing Conflict

Course Objectives

Identify potential points of disagreement before conflict surfaces
Implement an effective procedure to resolve and avoid conflict
Articulate desired outcomes
Work through a proven conflict management process
Exercise powerful interpersonal skills for open communication
Seek third-party facilitators when solutions are not readily available

Target Audience

Business owners
Senior management
Managers
Team leaders
Supervisors
Executives

Methodology

The Course content will be delivered through short lectures, group discussions, group presentation, roleplay and skill practice during the training programme. Certification in training will be awarded to the participants upon full attendance and assessment results of competency.

Course Modules

Lesson 1 : THE PROBLEM – ISOLATING ISSUES
Lesson 2 : THE PEOPLE – RECOGNISING AND RESPECTING BEHAVIOURAL DIFFERENCES
Lesson 3 : THE PROCESS – MANAGING CONFLICT EFFECTIVELY
Lesson 4 : THE PERSONAL TOUCH – ENHANCING YOUR INTERPERSONAL SKILLS

Get To Know The Trainer

Trainer Winslow

4.5

Winslow Wong has a wealth of experience across diverse disciplines and industry sectors. In the past 34 years, he developed key skill sets and substantial knowledge in management, training, journalism, public relations, sales and marketing, human resources management, franchising and project management, having served in various capacities, notably as founding Group Executive Editor of The Sun daily, General Manager of Ridpest Sdn Bhd and the National Association of Malaysian Life Insurance Fieldforce and Advisers (NAMLIFA), as well as General Manager (Operations) of the Federation of Malaysian Manufacturers (FMM).

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