The Power of Effective Telemarketing Workshop

Course Objectives

• Have the confidence and motivation to make telesales and telemarketing calls with a systemised approach.
• Know how to build a rapport with decision makers.
• Be able to deal with gatekeepers
• Be able to better handle objections over the phone
• Know how to close sales over the phone

Target Audience

This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively. Level for Executives and above

Methodology

The training will be interactive and participatory. Trainers will use a balance of presentation, role plays, coaching, open discussion, and real-life experiences to help
the participants to improve their skills “in the moment.” Best practices are shared
together with the extensive use of Audio-visual-aids.

Course Modules

Module 1: Understanding the Now
Module 2: Service orientated sales person – are you?
Module 3: Getting started – pre-planning
Module 4: Making the Call
Module 5: Making the Sales
Module 6: Understanding Customers Need
Module 7: Closing the Sale
Module 8: No – what to do?