Call Center > The Power of Effective Telemarketing Workshop
This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively. Level for Executives and above
The training will be interactive and participatory. Trainers will use a balance of presentation, role plays, coaching, open discussion, and real-life experiences to help
the participants to improve their skills “in the moment.” Best practices are shared
together with the extensive use of Audio-visual-aids.
Module 1: Understanding the Now
Module 2: Service orientated sales person – are you?
Module 3: Getting started – pre-planning
Module 4: Making the Call
Module 5: Making the Sales
Module 6: Understanding Customers Need
Module 7: Closing the Sale
Module 8: No – what to do?
4.5
Renukka has an extensive work experience of 20 years. She carries a wide-ranging experience of 6 years in hotel industry (having worked with 5-star hotel – The Westin Singapore / Swissotel the Stamford / The Westin KL / Doubletree by Hilton), 4 years in banking industry (HSBC UK call centre / Hong Leong Bank) and 10 years in education and training industry (Taylor’s College / Taylor’s University / Training provider).
FREE QUOTATION!
THIS PUBLIC COURSE INCLUDES
*T&C Applies
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