Call Center > The Power of Effective Telemarketing Workshop
This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively. Level for Executives and above
The training will be interactive and participatory. Trainers will use a balance of presentation, role plays, coaching, open discussion, and real-life experiences to help
the participants to improve their skills “in the moment.” Best practices are shared
together with the extensive use of Audio-visual-aids.
Module 1: Understanding the Now
Module 2: Service orientated sales person – are you?
Module 3: Getting started – pre-planning
Module 4: Making the Call
Module 5: Making the Sales
Module 6: Understanding Customers Need
Module 7: Closing the Sale
Module 8: No – what to do?
4.5
Renukka has an extensive work experience of 20 years. She carries a wide-ranging experience of 6 years in hotel industry (having worked with 5-star hotel – The Westin Singapore / Swissotel the Stamford / The Westin KL / Doubletree by Hilton), 4 years in banking industry (HSBC UK call centre / Hong Leong Bank) and 10 years in education and training industry (Taylor’s College / Taylor’s University / Training provider).
FREE QUOTATION!
COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM2,265/DAY
RRP RM3,235/DAY SAVE RM970
*T&C Applies
No review yet.
Live chat, call or email, we’re here for you
Quorse is Asia’s #1 online training marketplace that connects learners with trainers who seek a value-added training experience on a single platform. Discover training courses from diverse categories, ranging from technical IT certifications to personal development programs.
Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly
Sign in with your social account
or
By signing up, you agree to our Terms of Use and Privacy Policy