Call Center > The Power of Effective Telemarketing Workshop
This program is suitable for Sales, Marketing & PR, Leaders & Head of Departments, Administrative & Business Support, Customer Service, Front Liners & after Sales Support and Anyone who aspires to communicate more effectively. Level for Executives and above
The training will be interactive and participatory. Trainers will use a balance of presentation, role plays, coaching, open discussion, and real-life experiences to help
the participants to improve their skills “in the moment.” Best practices are shared
together with the extensive use of Audio-visual-aids.
Module 1: Understanding the Now
Module 2: Service orientated sales person – are you?
Module 3: Getting started – pre-planning
Module 4: Making the Call
Module 5: Making the Sales
Module 6: Understanding Customers Need
Module 7: Closing the Sale
Module 8: No – what to do?
4.5
Renu possesses a Bachelor of Science in Food Science and Technology from University Putra Malaysia. She has about 10 years of working experience in hospitality and financial industry abroad and local. She was awarded with a Service Excellence Award – Silver from the Singapore Hotel Association.
FREE QUOTATION!
COURSE INCLUDES
COURSE BENEFITS
ALL IN FROM ONLY
RM2,265/DAY
RRP RM3,235/DAY SAVE RM970
*T&C Applies
The Ultimate Call Centre Pro: Delivering Outstanding Telephone Customer Service Experience
Trainer Vigneswaran
RRP RM2,860/day SAVE RM861
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