Interpersonal And Communication Skills

Course Objectives

• Define what are interpersonal skills
• Explain why interpersonal skills are important in work situation and life
• Elaborate some important personal skills
• Elaborate the characteristics of personality and interpersonal style
• Develop and improve interpersonal skills by applying some practical tips in work and life situations
• Identify and solve common issues in interpersonal relations and avoid interpersonal conflicts
• Master the interpersonal communication process
• Describe and apply non-verbal communication
• Define and master effective interpersonal communication

Target Audience

Open to all

Methodology

This module employs a practical workshop-style “active-learning” approach which includes interactive lectures, small group work activities and presentation, simulations, experience sharing, story analysis, games/group activities and case studies related to the organisation’s actual business will be used as much as possible.

Course Modules

• MODULE 1 : WHAT ARE “INTERPERSONAL SKILLS”?

• MODULE 2 : UNDERSTANDING PERSONALITY STYLES

• MODULE 3 : SOME ESSENTIAL INTERPERSONAL SKILLS

• MODULE 4 : INTERPERSONAL COMMUNICATION

• MODULE 5 : BARRIERS TO EFFECTIVE COMMUNICATION

• MODULE 6 : NON-VERBAL COMMUNICATION