Communication Skills > Towards Effective Communication in Providing Quality Customer Service in the Healthcare Industry

Towards Effective Communication in Providing Quality Customer Service in the Healthcare Industry

Course Objectives

The objective of this training is primarily to address concerns regarding

Poor customer service skills
Poor frontline services
Low motivation
Absence of teamwork in the department
Conflicts at workplace resulting in low morale

Target Audience

Customer Service Staff
Front liners
PR/Admin Staff
Executives/Officers
Medical employees who liaise with patients and their families

Methodology

Workshop will include lectures, role-play, case study and simulation activities.

Course Modules

Module 1: What is effective communication & the Importance of knowing Patient’s Rights
Module 2 : Communication Barriers : How it has an influence in patient care?
Module 3 : The Basic Rules of Customer Service
Module 4 : Looking from the Customers’ Perspective
Module 5 Handling Customer Issues
Module 6 : Moving Towards Customer Centric Culture
Module 7: What is a positive attitude?
Module 8 : Individual & Teamwork: What are the differences?

Get To Know The Trainer

Trainer Alvin

4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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