Towards Effective Communication in Providing Quality Customer Service in the Healthcare Industry

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Course Objectives

The objective of this training is primarily to address concerns regarding

  • Poor customer service skills
  • Poor frontline services
  • Low motivation
  • Absence of teamwork in the department
  • Conflicts at workplace resulting in low morale

Target Audience

  • Customer Service Staff
  • Front liners
  • PR/Admin Staff
  • Executives/Officers
  • Medical employees who liaise with patients and their families

Methodology

Workshop will include lectures, role-play, case study and simulation activities.

Course Modules

Module 1: What is effective communication & the Importance of knowing Patient’s Rights
Module 2 : Communication Barriers : How it has an influence in patient care?
Module 3 : The Basic Rules of Customer Service
Module 4 : Looking from the Customers’ Perspective
Module 5 Handling Customer Issues
Module 6 : Moving Towards Customer Centric Culture
Module 7: What is a positive attitude?
Module 8 : Individual & Teamwork: What are the differences?

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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