6 Principles of Influencing & Managing Difficult Customers Effectively

0

Course Objectives

  • Identify your personality when dealing with customers
  • Make your customers feel positive towards you and your company
  • Communicate with your customer’s heart and mind
  • Know what is NLP and how to use it in building effective customer relationships

Course Modules

MODULE 1: Introduction and Ice-Breakers
MODULE 2: Know yourself
MODULE 3: Be more confident
MODULE 4: Set your target
MODULE 5: Build your team
MODULE 6: Strategize your action
MODULE 7: Your environment
MODULE 8: Practicum

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

Chat with us LIVE to get a

FREE QUOTATION!

COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

PARTICIPANT REVIEWS FOR THIS COURSE

No review yet.

MEMBERS ONLY FEATURE

Kindly sign-up or log-in to get access.

LOGIN

Login with your social account

or

Don’t have an account with us?

FREE FOR LIFE

Sign Up to Bookmark your Favourite Course
or Request for a Quotation instantly

Sign in with your social account

or

By signing up, you agree to our Terms of Use and Privacy Policy

Have an account with us already?