Customer Service > 6 Principles of Influencing & Managing Difficult Customers Effectively
MODULE 1: Introduction and Ice-Breakers
MODULE 2: Know yourself
MODULE 3: Be more confident
MODULE 4: Set your target
MODULE 5: Build your team
MODULE 6: Strategize your action
MODULE 7: Your environment
MODULE 8: Practicum
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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