6 Principles of Influencing & Managing Difficult Customers Effectively

Course Objectives

• Identify your personality when dealing with customers
• Make your customers feel positive towards you and your company
• Communicate with your customer’s heart and mind
• Know what is NLP and how to use it in building effective customer relationships

Course Modules

MODULE 1: Introduction and Ice-Breakers
MODULE 2: Know yourself
MODULE 3: Be more confident
MODULE 4: Set your target
MODULE 5: Build your team
MODULE 6: Strategize your action
MODULE 7: Your environment
MODULE 8: Practicum