Customer Service > Customer Service and Handling Complaints
Upon completion of this programme, the participants will be able to:
Managers, Executives, Supervisors, Sales and Customer Service Personnel and employees who are in constant contact with customers.
This stimulating program will maximizes the understanding and learning through lecture, discussion, case studies and practical activities.
Module 1 – Customer Personality
Module 2 – Breakthrough In Customer Service
Module 3 – A Culture Of Excellence
Module 4 – Interacting With Customers
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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RM1,999/DAY
RRP RM2,860/DAY SAVE RM861
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