Customer Service > Customer Service Mindset Training for Managers

Customer Service Mindset Training for Managers

Course Objectives

Identify customer service issues in order to develop a unique competitive advantage and action plan
Learn key analytical approach to improve service
Align your organization with your service strategy by integrating staff service performance
Identify preventive action and generate service ideas on how they can be applied to your organization
Incorporate customer needs into your strategic planning
Recognize how the actions of customers, competitors and your own company determine the outcomes in your markets
Determine the best approach to excel in service
Changing and developing service mind-set
Developing ownership & accountability

Target Audience

Managers, Senior Managers and General Managers

Course Modules

Module 1: Why We Need Strong Customer Service Mindset for Managers
Module 2: Developing Customer Service Process
Module 3: Understanding Your Organization’s Mission
Module 4: Assessing the External Environment
Module 5: Understanding Your Internal Environment
Module 6: Formulating Your Service Mindset

Get To Know The Trainer

Trainer Casey

4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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