Customer Service > CUSTOMER SERVICE TRAINING: ACHIEVING EXCELLENCE IN CUSTOMER SERVICE
Front-liners, staff that responsible for building and sustaining their company’s reputation for customer service excellence (executive and non-executive), entrepreneurs
Module1: Customer Service Excellence: Why It Matters
Module 2: Creating The Customers Experience
Module 3: Communicating Effectively With The Customer
Module 4: Dealing Constructively With Tough Situations
Module 5: Contributing to a Customer Service Culture
Module 6: Making Excellence A Habit
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