Effective Customer Service Workshop

Course Objectives

• Understand the concept of customer service and its vital components to ensure exponential sales and revenue and ensure sustainability of any business nature
• Build good rapport with customers through effective verbal communication using the NLP techniques
• Capture and retain customers through excellent customer service Value the effectiveness of professional conversational skills towards high quality service
• To empower employees to take charge of their communication skills using the NLP method Mirror and mapping; pacing and leading
• Identifying individual strengths and weakness in the various customer service skills
• Develop confident interpersonal skills for positive performance and productivity of the company though Neuro Linguistic Program.
• Overcome barriers to effective communication

Target Audience

This program is ideal for those who have direct contact with customers in the field

Methodology

Participants are to gain the learning points through experiential activities in this highly interactive training program.

Course Modules

MODULE 1 – THE 7C’s OF EFFECTIVE CUSTOMER SERVICE
MODULE 2 – THE 5 STAR PRICIPLES OF CUSTOMER EXPECTATION
MODULE 3 – CREATING RAPPORT
MODULE 4 – LANGUAGE PATTERN FOR EXCELLENT CUSTOMER SERVICE: THE NLP WAY
MODULE 5 – MANAGING CUSTOMER FEEDBACK
MODULE 6 – 7 TECHNIQUES ON MANAGING DIFFICULT CUSTOMERS
MODULE 7 – SECRECT TO SUSTAINABLE AND LOYAL CUSTOMERS