Dalam suasana ekonomi sekarang yang kian mencabar, setiap organisasi perlu mempertingkatkan tahap perkhidmatan pelanggan mereka supaya bukan sahaja dapat mengekalkan jumlah pelanggannya, tetapi dapat menambah keuntungan syarikat.
Kakitangan kaunter, eksekutif perkhidmatan pelanggan, kakitangan pentadbir, pengurus dan kakitangan penjualan
40% kuliah dua-hala, 40% kegiatan dalam kelas, 20% perbincangan dalam kumpulan
Course Modules
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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Customer Service 101
Trainer Indy
Dazzle Customers With Delightful Service (Online Training)
Trainer Fakitah
RRP RM1,250/day SAVE RM251
Consultative Selling Skills (Online Training)
Trainer Casey
How to Handle Complaints and Manage Difficult Customers (Online Training)
Trainer Casey
RRP RM1,720/day SAVE RM521
Consultative Selling & Managing Difficult Customers (Online Training)
Trainer Casey
RRP RM1,720/day SAVE RM521
Generating Excellent Customer Service for Back Office and Front Office
Trainer Khoo
RRP RM2,285/day SAVE RM685
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