Pengurusan Khidmat Pelanggan

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Course Objectives

Dalam suasana ekonomi sekarang yang kian mencabar, setiap organisasi perlu mempertingkatkan tahap perkhidmatan pelanggan mereka supaya bukan sahaja dapat mengekalkan jumlah pelanggannya, tetapi dapat menambah keuntungan syarikat.

  • Kenalpasti kelakuan pelanggan dari segi psikologi
  • Melayani pelanggan dengan sikap positif
  • Berinteraksi secara efektif dengan pelanggan
  • Menguruskan pelanggan yang susah ditangani

Target Audience

Kakitangan kaunter, eksekutif perkhidmatan pelanggan, kakitangan pentadbir, pengurus dan kakitangan penjualan

Methodology

40% kuliah dua-hala, 40% kegiatan dalam kelas, 20% perbincangan dalam kumpulan

Course Modules

  • Module 1: Kelakuan pelanggan
  • Module 2: Perkhidmatan pelanggan yang positif
  • Module 3: Interaksi yang Efektif
  • Module 4: Pengurusan Pelanggan yang Menyusahkan

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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COURSE BENEFITS

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RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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