Managing Anger and Stress to Stay Focused at Workplace

Course Objectives

• Identify the best approach to a stressful situation (Alter, Avoid, or Accept)
• Understand what lifestyle elements you can change to reduce stress
• How to use environmental and physical relaxation techniques
• Understand anger dynamics
• Understand the myths of anger
• Know techniques in controlling anger
• See differences between objective and subjective language
• Know tips in identifying the problem
• Express a feeling or position using I-messages
• How to make a disagreement constructive
• Understand hot buttons and personal anger dynamics
• Understand the alter, avoid and accept response to anger

Target Audience

• Managers
• Assistant Managers
• Engineers
• Administrative Staff
• Sales Professionals
• Human Resources
• Sales Executives
• Anyone keen to Manage Anger and Stress

Methodology

Lecture, individual & group activity, feedback sessions, discussions, demonstration, business games, role plays.

Course Modules

Module 1: Understanding Stress

• Breakthrough No.1
• What is Stress?
• What is Stress? (Exercise)
• What is Eustress?
• What is Eustress? (Exercise)

Module 2: Adjust, Avoid, Accept

• Actions for Adjusting
• Actions for Adjusting (Exercise)
• Actions for Avoiding
• Actions for Avoiding (Exercise)
• Actions for Accepting
• Actions for Accepting (Exercise)

Module 3: It’s All About You

• Knowing your Psychophysiological Body Type
• Knowing your Psychophysiological Body Type (Exercise)
• Breathing
• Breathing (Exercise)

Module 4: The Nature of Anger

• The Pentagon of Anger
• The Pentagon of Anger (Exercise)
• Fight or Flight
• Fight or Flight (Exercise)
• Myths about Anger
• Myths about Anger (Exercise)

Module 5: Dealing with Your Anger

• What are Hot Buttons
• What are Hot Buttons (Exercise)
• Identifying Your Hot Buttons
• Identifying Your Hot Buttons (Exercise)
• Alter
• Alter (Exercise)
• Avoid
• Avoid (Exercise)
• Accept
• Accept (Exercise)
• Wrap Up