1. Understand and appreciate the role of a supervisor
2. Apply various leadership styles
3. Know the role of a leader as well as manager
4. Motivate others to perform “above and beyond”
5. Understand how important is building a successful team
6. Give crystal clear feedback that their agents will understand – the first time
7. Establish your credibility quickly and earn the respect of those up and down the ladder
8. Communicate powerfully and confidently in meetings
9. Learn the strategy to give feedback
10. Recognise their capabilities and strengths to become an effective leader in the digital age
11. Identify their weaknesses in the digital leadership space and how to improve them
12. Understand how to collaborate, as well as motivate, influence, and build teams in the virtual space
Executives, Supervisors & Managers
Lectures, case studies, management assessment, relevant video clips and management games.
Module 1 : Understand Your Role As A Leader In Digital Age
Module 2 : Identify Your Digital Leadership Weakness & How To Improve
Module 3: Developing Effective Digital Leadership SKills
Module 4: How To Motivate Your Team & Developing A Positive and “ Can Do attitude” In Your Team
Module 5: Building a High-Performance Team
Module 6 : Effective Communication Skills
Module 7 : Giving & Receiving Feedback Skills for Digital Leadership
Module 8: Master The Effective Way To Manage Conflict ?
4.5
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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The Three Kingdoms (Applying the Strategy, Tactics and Leadership in the modern world)
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