Effective Body Language Skills

Course Objectives

1. Understand and appreciate the role of a supervisor
2. Apply various leadership styles
3. Know the role of a leader as well as manager
4. Motivate others to perform “above and beyond”
5. Understand how important is building a successful team
6. Give crystal clear feedback that their agents will understand – the first time
7. Establish your credibility quickly and earn the respect of those up and down the ladder
8. Communicate powerfully and confidently in meetings
9. Learn the strategy to give feedback
10. Recognise their capabilities and strengths to become an effective leader in the digital age
11. Identify their weaknesses in the digital leadership space and how to improve them
12. Understand how to collaborate, as well as motivate, influence, and build teams in the virtual space

Target Audience

Executives, Supervisors & Managers

Methodology

Lectures, case studies, management assessment, relevant video clips and management games.

Course Modules

Module 1 : Understand Your Role As A Leader In Digital Age
Module 2 : Identify Your Digital Leadership Weakness & How To Improve
Module 3: Developing Effective Digital Leadership SKills
Module 4: How To Motivate Your Team & Developing A Positive and “ Can Do attitude” In Your Team
Module 5: Building a High-Performance Team
Module 6 : Effective Communication Skills
Module 7 : Giving & Receiving Feedback Skills for Digital Leadership
Module 8: Master The Effective Way To Manage Conflict ?