Behavioural-Based Upselling Skills for Front-Liners

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Course Objectives

  • Think in terms of what else the customer needs and wants
  • Enhance your customer’s experiences through more products and services
  • Overcome communication challenges (verbal and non-verbal) in up-selling
  • Handle objections when up-selling difficult customers

Methodology

15% interactive lecture, 70% participative activities, 15% group discussions

Course Modules

Module 1: Fundamentals of Up-selling
Module 2: Steps in Enhancing your Up-Selling Skills
Module 3: Effective strategies to close your sale
Module 4: Advanced approaches in dealing with difficult scenarios

Get To Know The Trainer

Trainer Dr Alvin

 4.5

A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.

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COURSE INCLUDES

COURSE BENEFITS

ALL IN FROM ONLY

RM1,999/DAY

RRP RM2,860/DAY   SAVE RM861

*T&C Applies

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