Achieving 5 Stars Excellent Customer Service , Customer Retention & Communication Skills For Mr D.I.Y’S Cashiers & Retail Shop Assistants

Build 5-star service skills to engage customers and handle complaints professionally.

Course Objectives:

Deliver positive customer experiences and improve retention.

This course is designed for all cashiers & retail shop assistants

Module 1. Improving Your 5 Stars Service Mindset & Proactive Attitude for Internal & External Customer

Module 2. How To Develop Your 5 Stars Service Skills For Customer Retention

Module 3. Developing 5 Stars Selling Skills :How To Change Your Verbal & Non-Verbal Skills

Module 4. Creating 5 Stars Customer Experience (CE)

Module 5. The Professional 5 Stars Selling Process

Module 6. How To Build Relationship With Customers

Module 7. How To Use Matching & Mirroring To Build Rapport With Customers

Module 8. How To Influence & Engage With Customers

Module 9 . Mastering The 5 Stars Art of Listening

Module 10. Developing Need Analysis Techniques

Module 11. Understanding Customer’s Centric : How to Present ,Convince and Persuade Effectively To Different Customers

Module 12. How To Mange Customer’s Complaints , Conduct Investigation and Handle Difficult & Angry Customers

Module 13. How To Apply Emotional Intelligence (EQ) Empathy Skills For Managing Challenging Conversation

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