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Customer Service

Customer Satisfaction using NLP

  • 2 Day(s)
Improve customer experience using NLP communication skills.

Course Objectives:

Influence customer satisfaction through better interaction.

Audience:

Customer service managers, customer service executives, support staff, front-liners and anyone who deals with customers on behalf of the organization.

Course Outlines:

Module 1: Improving customer satisfaction using NLP
Module 2: Stress and Time Management for Service Providers
Module 3: Communicate using Effective Words and Emotions
Module 4: Negotiate with Different and Difficult Customers

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