Customer Service Skills for Online Service Representatives

Deliver professional service in online customer channels.

Course Objectives:

Manage online inquiries and complaints effectively.

This course is beneficial to customer service representatives handle live chat service and calls.

Module 1: Understanding Business Communication

Module 2: Being More Articulate and Professional

Module 3: Getting Started in Business Writings

Module 4: Communication Trends Positive and Negative Language

Module 5: Setting Up Chat For Success

Module 6: Sharing Difficult Customer Situations

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