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Customer Service

Delivering A Five-Star Customer Service Experience

  • 2 Day(s)
Deliver outstanding customer service that builds loyalty.

Course Objectives:

Apply service excellence techniques in customer interactions.

Audience:

Customer Service Representatives Sales Representatives Front Office Staff Technical and Support Personnel Field Service Representatives Account Managers Credit and Billing Specialists Small Business Owners Managers who want Customer Service Training

Course Outlines:

MODULE 1: CUSTOMER SERVICE PRINCIPLE
MODULE 2: GETTING INFORMATION
MODULE 3: EMPATHY
MODULE 4: CUSTOMER SERVICE SCENARIOS
MODULE 5: SEQUENCING SENTENCES
MODULE 6: TELEPHONE SKILLS
MODULE 7: BODY LANGUAGE
MODULE 8: HANDLING COMPLAINTS
MODULE 9: KEEPING CALM

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