Mastering Excellent Customer Service Skills & Managing Difficult Customers

Learn techniques to manage difficult customers.

Course Objectives:

Improve service quality and customer satisfaction.

This program is suitable for Executive or NON-Executive level of employees that need to deal with customers

Module 1 – Greet Customer

Module 2 – Value Your Customers

Module 3 – Ask How to Help Customers

Module 4 – Listening & Handling Difficult Customers

Module 5 – Helping Customers & Managing Complaints

Module 6 – Inviting Customers Back

Module 7 – Creating a System of Customer Satisfaction at Service Centre

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