Training Needs Analysis and Training Evaluation

Establish technical competency-set in the financial perspective
What are the competencies required?
What is the current competency gap?
What are the desired training intervention?
Establish technical competency-set in the customer perspective
What are the competencies required?
What is the current competency gap?
What are the desired training inteDrvention?
Establish technical competency-set in the internal process perspective
What are the competencies required?
What is the current competency gap?
What are the desired training interventions?

Establish the fundamental competency framework in the context of Workplace Thinking Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?
Establish the fundamental competency framework in the context of Workplace Communication Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?
Establish the fundamental competency framework in the context of Workplace People Management Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?
Establish the fundamental competency framework in the context of Workplace Execution Capabilities
What are the key competencies required?
What is the current competency gap?
What are the key training needs?

Step 1: Endorse competency framework for both technical and soft skills, according to job position and function
Step 2: Perform competency gap survey
Step 3: Determine the TOP 3 competency gap, according to job position and function
Step 4: Develop training plan

Level 1: Evaluate effectiveness of training implementation

Perspective 1: Training relevance
Perspective 2: Trainer’s competency
Perspective 3: Training environment conduciveness
Level 2: Perform knowledge assessment

Method 1: Oral assessment
Method 2: Written assessment
Level 3: Conduct performance assessment

Method 1: Workplace observation
Method 2: Practical assessment
Level 4: Analyse training return of investment

Link training investment to process improvement
Link training investment to customer satisfaction
Link training investment to cost improvement