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Trainer Paul

CREDENTIALS

• Bachelor of Marketing & E-Commerce, University of Curtin, Australia
• Certificate in Talent Management and Succession Planning, Penn State University
• Enneagram Profiling Executive Coach, International Enneagram Association
• Business NLP Associate Certificate
• Certified HRDF Trainer

INTRODUCTION

Paul graduated with a Bachelor of Marketing and E-Commerce from University of Curtin, Australia. He also attained a Diploma in Hotel Catering and Management from the American Hotel and Motel Association. He is a Certified Trainer under the Pembangunan Sumber Manusia Berhad (Ministry of Human Resource, Malaysia).

He brings along 18 years of experience from a variety of industries, ranging from quick-serve restaurants, hotels, airline industry and also pharmaceutical sales management. Training of new recruits in frontline service culture, managing difficult situations and supervisory and leadership competencies became a daily affair to Paul. Amongst the many skills acquired, one of the skills that still stick to him to this day was McDonald’s way of training, which was not only meticulously structured but also left an impact on him on the importance of properly guided training. In 1996, Paul relocated to Hong Kong where he was attached to Cathay Pacific Airways for a total of 8 years. Beginning as a professional crew member, he was selected as an On-Job-Trainer for new Recruits and it was here where he began his Training Career.

Next, Paul took up a new challenge as the Sales-cum-Operation Manager in a multi-national FMCG company dealing in vitamins and herbs. He trained staff on sales management competencies, customer service and leadership skills. Paul was trusted with heading offices in Hong Kong and Taiwan, he also opened up new offices in the Philippines. Paul regularly travelled the region conducting training for sales staff, pharmacists, promoters and occasionally doctors. Some of his well-received training programs were Managing Business Strategy, Business Goal Setting, Business Performance Assessment, and Effective Business Operations to name a few.

Paul’s passion for the aviation industry motivated him to return to it as an instructor for AirAsia Berhad’s Academy where he conducted training for AirAsia’s group of companies, be it AirAsia Thailand, AirAsia Indonesia, AirAsia Vietnam, AirAsia Philippines or wherever AirAsia opened up an affiliate company. As the Head of the Soft Skills Department, he managed the entire Soft Skill department leading a team of trainers to initiate, create and deliver soft skill training programmes such as Managerial and Supervisory Competencies, Assertive Communication Skills, Managing Strategic Teams and Effective Time and Stress Management.

Paul made a strategic career move when he accepted the offer to Head the Human Resources Department of the newly formed Asian Aviation Centre of Excellence which was a Joint Venture Company between AirAsia and their long standing Canadian business partner CAE Limited. Here he setup the entire HR department from scratch supporting two of the business entities in Singapore and Malaysia and their 4 offices in these two countries. As the head of the Human Resources, this let him able to further expand his knowledge base into performance management, business strategy, conflict resolution, key performance indexes, talent and succession planning. Along the way, he successfully merged HR functions with Customer Service Excellence and shaped the hybrid HR training culture, putting the team first and constantly maintaining the real “Human Relations”. Having involved in quite a few different industries, Paul has since then ventured out as a versatile and multifaceted freelance trainer, with a strong focus on Leadership, Personal Development and HR Strategy and Consulting. During the course of his career, Paul continues to develop himself to offer the best possible training and methodologies for his participants.

VIDEOS

TRAINER COURSES

TRAINING GALLERY

4.6

  • 63%
  • 33%
  • 5%
  • 0%
  • 0%
  • MZ
    Mohd Sakri bin Zakaria
    Executive, Engineering

    5

  • SA
    SITI AISHAH BINTI ZAINOL ABIDIN
    Executive, Procurement / Purchasing

    5

    I learn something new today and it is good. I enjoy the training session a lot. Thanks
  • WC
    Wong Chun Chow
    Executive, Procurement / Purchasing

    5

  • CA
    Chai Yun Aw
    Junior Executive, Procurement / Purchasing

    5

  • BT
    Bryan Then
    Senior Executive, Engineering

    5

  • CW
    Chai Chin Woon
    Manager / Supervisor, Sales

    5

  • MS
    Muhammad muhsin Sidik
    Assistant Manager, IT Management

    5

  • LY
    Lim Jia Yee
    Executive, Sales

    5

  • NJ
    Norsuhana Jamil
    Executive, Others

    5

    Great Training!
  • RS
    Ramaneey Subramaniam
    Executive, Others

    5

  • LK
    LAM KOK KIT
    Assistant Manager, Engineering

    5

  • t
    tanst@oce.com.my
    Junior Executive, Accounting and Finance

    5

    Good course
  • LK
    Lam Kok Kit
    Junior Executive, Engineering

    5

  • JY
    Jasline Yap Chooi Yoke
    Assistant Manager, Sales

    5

  • KL
    Kevin Tan Kok Leong
    Manager / Supervisor, Engineering

    5

  • TG
    Tan Aik Giak
    Manager / Supervisor, Engineering

    5

  • KS
    KHEY HENG SOON
    Manager / Supervisor, Customer Service / Hospitality

    5

  • LS
    Loy Thai Seng
    Manager / Supervisor, Engineering

    5

  • Wc
    Wong yen chang
    Junior Executive, Security

    5

  • NA
    Nazri Ahtar
    Executive, Engineering

    5

    Nice, neat, focussed, interactive, clear, layman term
  • LY
    Lee Hon Yuen
    Assistant Manager, Sales

    5

    Thanks Paul for conducting such a wonderful course for us.
  • WK
    Wong Yik Kuen
    Assistant Manager, Engineering

    5

  • MO
    Muhammad Akhiruddin Osman
    Executive, Engineering

    5

    Nice
  • CL
    Choong Chee Ling
    Senior Manager, HR / Learning and Development

    5

  • ND
    Nelson David
    Executive, Others

    5

  • TK
    TAN TZE KING
    Executive, Procurement / Purchasing

    5

  • FF
    Farveen Fatimah
    Manager / Supervisor, Others

    5

  • LA
    Liza Farida Alias
    Executive, Others

    5

    Content was helpful and meaningful. Trainer Paul was very good in explaining.
  • NN
    Nurul Shafina Anida Che Mohd Nor
    Executive, Engineering

    5

    Enjoyed the trainer spirit all the way the training..
  • NM
    Nur Hasyimah Binti Mohamad
    Executive, HR / Learning and Development

    5

    Nice session!
  • SS
    Suzyani binti Salleh
    Senior Executive, Others

    5

    The trainer was very good..
  • NJ
    Noorjan Abdul Jabar
    Executive, Others

    5

  • NR
    Nur Fadhilah binti Roslee
    Junior Executive, Others

    5

  • CK
    Chan May Kwan

    5

    Recommended
    Recommended for employee who have team members to delegate works to.
  • CY
    Chin Oi Yen

    5

    Good presenter
    Able to share the idea and trainee learn from it
  • NH
    NG SU HAW

    5

    Clear and Concise
    Good flow of training pace by Roy. Easy to relate by each section of training.
  • NH
    NG SU HAW

    5

    Clear and Concise
    Good flow of training pace by Roy. Easy to relate by each section of training.
  • GB
    Goo Seia Boon

    5

  • KZ
    Khow Yee Zhan

    5

    Good Training and provide useful information
  • LS
    Lee Pei San

    5

  • CH
    Chan Siew Har

    5

  • TY
    Teoh Sin Yee

    5

  • CW
    Chi Kok Wah

    5

  • YK
    Yer Lai Kwan

    5

  • sj
    shee see jie

    5

  • BS
    Bong Yee Seonh

    5

  • MR
    Mohd Fadhil Ab Rahman

    5

  • SF
    Siang Jee Foo

    5

    strongly recommended
    great course to elevate your managerial career to the next level
  • SA
    Sallehuddin Adnan

    5

    marvelous
  • KK
    Katsutoshi Kato

    5

    Thank you, I'll try what I learned.
    Thank you for letting me know the 12 useful tools.
  • KW
    Kuan Seng Wood

    5

    Balanced Scorecard by Dr Teoh
    Dr Teoh made the knowledge sharing session simple and clear to understand. Good learning from his enlightening speech and the engagement with the audience.
  • Kj
    Kevin lim junhao

    5

    Excellent
    Clear with many practical examples
  • sa
    suhaib bin amiruddin

    5

    Good Course
  • Dc
    Darren chong Teck chuan

    5

  • Tx
    Teng Siew xiang

    5

  • Wy
    Wojg Poh yee

    5

  • CJ
    Chan Guan Jing

    5

  • TW
    Tan Kok Weng

    5

    Fun training
    Trainer is energetic and able to present the knowledge in engaging way.
  • YH
    Yap Kok Heng

    5

  • CM
    CHEW SEE MIN

    5

  • WS
    WONG WENG SHAM

    5

    Good training
  • AS
    Abdullah Hattim B Shawell

    5

  • LY
    Lai Sok Yian

    5

    Great session with Roy Tan. He deliver the training course clearly and attentively.
  • B
    Bonnie

    5

    Everyone is participating
  • CH
    Chuah Bee Hui

    5

    Good course and great coaching. Well done.
  • NS
    Norhafizah Binti Semangin

    5

    Excellent training
    Trainer gives a lot of insight
  • Lg
    Lee chon guan

    5

  • CJ
    Chew Siew Jing

    5

  • WH
    WONG KAM HOW

    5

  • LJ
    Leong Woen Jian

    5

  • TP
    TOM LIOW KIAN PING

    5

  • NA
    NEO SHEAH ANN

    5

  • TF
    TEO YI FENG

    5

    Nice and easier to understand
  • N
    Nurjehan

    5

    Best
    Ok.
  • SW
    SZE JIAN WEI

    5

  • SS
    SITI HAJARNUR BINTI SHAARIS
    Junior Executive, Quality Assurance

    4

  • LT
    LOW MEI TENG
    Manager / Supervisor, Sales

    4

  • MP
    Mah Chee Ping
    Senior Executive, Marketing / Design

    4

  • RS
    Ramlan Najimun Nisha Bibi Binti Salim
    Junior Executive, Sales

    4

  • LW
    LIM KAY WEI
    Manager / Supervisor, Project Management

    4

  • FH
    Fatin Hanani
    Junior Executive, Others

    4

  • D
    Dinesh
    Junior Executive, Others

    4

  • SS
    Shaheera Shahrom
    Junior Executive, Project Management

    4

  • MZ
    Munirah Md Zain
    Executive, Others

    4

  • TP
    Tan Yew Pong
    Senior Manager, Accounting and Finance

    4

  • FY
    Foo Ys
    Manager / Supervisor, Project Management

    4

  • TH
    Tan Tiam Huat
    Senior Manager, Sales

    4

  • LW
    LAI KIM WAH
    Manager / Supervisor, Engineering

    4

  • AP
    Albert Seah Kui Pern
    Senior Manager, Engineering

    4

    Good training materials
  • TH
    Teh Boon Hoe
    Senior Manager, Engineering

    4

  • JB
    Jeffery Anak Baki
    Executive, Operations

    4

  • NK
    Norhartini Kassim
    Executive, Others

    4

  • TW
    Tan Kang Wei
    Junior Executive, Others

    4

  • TT
    TAN LIAN TANG

    4

    Managing and leading the new millennials
  • EC
    Eric Chan

    4

  • MH
    Mak Shin Huay

    4

  • LW
    Lee Chee Wang

    4

  • MZ
    Mohamad Alif Bin Zulkifli

    4

  • MA
    MUHAMMAD HAFFIZZUDDIN BIN AKHIR

    4

    4 star
    Excellent training experience
  • GL
    Goh Mo Lee

    4

  • VL
    Vincent Lau

    4

  • RS
    Richard Foo Kai Seng

    4

    Very good
    A very good training course
  • WB
    Wee Jit Beng

    4

    4 star rating
    Training is well qualified and experienced in the topic.
  • LY
    Lai Guey Yann

    4

  • TL
    Thee Chew Li

    4

  • KA
    Khairul Anuar

    4

  • EP
    Elaine wong Lee Peng

    4

  • AC
    Ang Jun Chin

    4

  • Wc
    Wong chin chweng

    4

  • KK
    KHOR OOI KENN

    4

    Rich course but limited time
    A lot to cover in the course but a 2 days course seem a bit rush. Overall still recommend to attend if you found yourself having problem with the team members.
  • MS
    Mohamad Shamsuddin bin Haji Shuib

    4

  • SJ
    SHEE SEE JIE

    4

  • TT
    Tay Chiaw Tee

    4

  • AZ
    AIDA ZULAIKHA

    4

  • AH
    Abdul Rasyid bin Abdul Hamid
    Executive, Others

    3

  • Sk
    Saraswathy kupusamy
    Executive, Project Management

    3

  • LT
    Lee Yoke Thye
    Manager / Supervisor, Warehousing / Logistics

    3

  • KM
    Kenneth Mok
    Manager / Supervisor, Engineering

    3

  • SM
    Samantha Goh Kah Mun

    3

  • KC
    Karin Christopher

    3

OF 12More

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