Let’s Talk and Write Professionally

Course Objectives

• Handle formal and informal introductions
• Describe work duties and job positions
• Speak appropriately on the phone, take messages and use general telephone language
• Present a company – facilities, departments and strengths
• Use basic socializing and chatting jargon
• Demonstrate appropriate business writing skills – letters and emails

Target Audience

Executives, Supervisors, Team Leaders, Assistant Managers, and Managers

Methodology

• Content-based materials
• Audio/ visual aids
• Group activities
• Role-plays and presentations
• Featuring simulated meetings
• Negotiations and case studies

Course Modules

Module 1: Greetings and Introductions
Module 2: Effective Business Writing
Module 3: Enriching the Vocabulary
Module 4: Polishing Professional Conversation
Module 5: Delivering and Presenting with Flair
Module 6: Describing Your Organisation
Module 7: The Art of Persuasion