The Voice
Once upon a time, a long time ago (but not in a galaxy far, far away), a Manager reached out to me to coach one of her staff on customer service skills. Now, it has always been my customary approach to come up with my own assessment before I jump into any predetermined course of […]
Mitigating the Effects of Perception
Perception is reality. We define our reality through our senses. It is an essential survival tool. We use it to make sense of the environment, situations and people. We use it to justify actions. It gives us the ability to recognize and interpret. Perception is continuously built in our minds. It begins with our curiosity […]
Trust
Trust is the unshakable faith and belief in someone or something. It is considered sacred as it cannot be bought; only earned. Trust is the root cause of most problems in the workplace. The lack of trust between Manager and employee plays a crucial role in staff turnover. It is the elusive word behind “Employee […]
Managing Your Ego
Ego; it is our distinct self-image, self-esteem and self-worth. According to some studies, we start developing our ego as early as 6 to 18 months from birth. It begins with the simple and innocent act of looking at our reflection in the mirror, making sense of what we see, and finally, deriving pleasure from it. […]
A word to Recruiters
They play an important role as an intermediary between prospective employees and businesses. To succeed as a recruiter, you must start by having a good understanding of peoples’ skills and capabilities. Then, you need to have a good understanding of businesses and their requirements. Next, you must excellent communication skills to deal with both potential […]
Family comes First
The more immediate family members surround you, the more this should take precedence above any other ambitious pursuits in your life. These are people that stick with us through thick and thin. They rejoice on our successes and are a source of motivation during troubled times. We tend to take our family relationships for granted. […]
Contemplating Resignation Responsibly
When it comes to ultimatums, nobody says it better than Hamlet. Stress and anxiety levels are steadily on the rise in the workplace. There’s only so much people can take. I’d like to zoom in on those employees that are currently caught between a rock and a hard place. On one hand you have a […]
7 Tips to Remove Bad Habits
Habits are automated behaviour patterns. Most of the time, we are not conscious of it. Addiction is also considered a habit. There are good and bad habits, but we all know good and bad is a matter of perception. However, as a society, there are some habits that we deem positive and some negative. For […]
Top 10 Customer Service Skills
China is now leading the Artificial Intelligence (A.I) race against America. They are making huge efforts to create life-like humanoid robots that we can interact with. In fact, on January 2020, an A.I powered robot called Jiang Lailai joined her co-host in presenting, ‘Creating the Future with Intelligence’ in a variety show explaining new technology […]
Understanding and Improving Sleep Quality
For some people, it is the most important thing they look forward too after a hard day’s work. When it comes to sleep the older you are, the lesser you get of it. Most healthy adults need 7-9 hours of sleep per night to function at their best. Children and teens on the other hand […]
