Effective Customer Service Training For Telephone, Email & Social Media Management

Course Objectives

• At the end of this training program, participants will be able to :
• Understand the importance of excellent customer service for front liner
• Master the professional skills through phone
• Build trust and relationship with customers
• Help to identify customers’ needs
• Apply effective after sales service skills
• Solve challenging service issues and problems
• Learn how to answer questions and enquiries from email/social media
• Build long term relationship and customer loyalty
• Help the company achieve the prestigious image of a service oriented organisation
• Master professional communication skills

Target Audience

This program is vital for personal assistants of directors and secretaries, telemarketers or executives who liaise on the phone daily. Telephones are usually the first introduction anyone has to a company and its services. Anyone who works at the front-line of a company using this medium of communication will definitely benefit from this course.

Course Modules

Module 1: Introduction To Effective Telephone & Tele-Communication
Module 2: Questioning Skills Your Whole Being Transformation
Module 3: How To Listen To Customers’ Expectation Via Phone
Module 4: Handling Difficult Customers
Module 5: How To Reply and Answer Email Professionally
Module 6: How To Manage Social Media’s Enquiries