Effective Customer Service Training For Telephone, Email & Social Media Management

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Course Objectives

  • At the end of this training program, participants will be able to :
  • Understand the importance of excellent customer service for front liner
  • Master the professional skills through phone
  • Build trust and relationship with customers
  • Help to identify customers’ needs
  • Apply effective after sales service skills
  • Solve challenging service issues and problems
  • Learn how to answer questions and enquiries from email/social media
  • Build long term relationship and customer loyalty
  • Help the company achieve the prestigious image of a service oriented organisation
  • Master professional communication skills

Target Audience

This program is vital for personal assistants of directors and secretaries, telemarketers or executives who liaise on the phone daily. Telephones are usually the first introduction anyone has to a company and its services. Anyone who works at the front-line of a company using this medium of communication will definitely benefit from this course.

Course Modules

Module 1: Introduction To Effective Telephone & Tele-Communication
Module 2: Questioning Skills Your Whole Being Transformation
Module 3: How To Listen To Customers’ Expectation Via Phone
Module 4: Handling Difficult Customers
Module 5: How To Reply and Answer Email Professionally
Module 6: How To Manage Social Media’s Enquiries

Get To Know The Trainer

Trainer Casey

Trainer Casey

 4.5

Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region.  He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally

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FREE QUOTATION!

COURSE INCLUDES

  • 2 Days of training
  • E-Certificate of Completion
  • E-Training manual
  • Trainer logistic to client`s place

COURSE BENEFITS

  • 1 or 20 pax, same price
  • Confirmed-to-run even for 1 pax
  • Cheapest available (*we will price match!)
  • Money-Back-Guaranteed Quality
  • HRDF Certified & Claimable

ALL IN FROM ONLY

RM2,670/DAY

RRP RM3,820/DAY   SAVE RM1,150

*T&C Applies

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