Upon completion of this program, participants will be able toto: Communicate verbally and through the telephone clearly and effectively.
This course is suitable for all staff who intend to improve on their basics of grammar and vocabulary in verbal communication.
This stimulating and interactive program will maximize understanding and learning through lectures, power point presentation, discussion and interactive activities in groups such as role playing work related situations.
Module 1 – Speaking English with Accuracy
Module 2 – Verbal Communication
Module 3 – Mind Your Grammar
Module 4- Update Your Vocabulary
Module 5 – Everyday English Conversations at The Workplace
Module 6 – Telephone the Right Way
Harold, who graduated with a degree in the Education field from University Putra Malaysia(UPM), has vast experience and strengths in various fields related to consumer and people skills. Being an effective communicator with customer care skills, he ventured further into the teaching line, being involved in both the major languages which are English and Bahasa Melayu whilst tutoring adults associated with companies and colleges.
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