Customer Service > Effective Situational Leadership & Time Management Training
• Improving your situational leadership skills
• Raise participants’ awareness of their personal leadership style
• Understand that leadership is driven by situation
• Matching leadership style with situation
• Motivate your people to perform “above and beyond”
• Improve the quality of supervision
• Avoid the negative outcome of over supervision and under supervision
• Build on your unique strengths to develop a confident, professional leadership style
• Supervise friends and former co-workers without hassles or stress
• Create action plan to improve leadership effectiveness
• Give crystal clear instructions that employees will understand – the first time
• Handle employee confrontations in a calm and professional manner
• Maintain respect and compliance for rules while still being friendly with staff
• Establish your credibility quickly and earn the respect of those up and down the ladder
• Learn Harvard University’s latest 4 Leadership Styles
• Master the effective time management skills
Team lead , executive or managers
Module 1: What Is Situational Leadership
Module 2: Master The 4-Leadership Style In Communication Techniques Every Supervisor/Manager Should Know
Module 3: Apply Different Situational Leadership Style In Different Situation
Module 4: Avoid Negative Outcomes of Over-Management or Under-Management
Module 5: Situational Leadership Skills in Engaging The Team
Module 6: How To Create An Action Plan For Improving Your Situational Leadership
Module 7 :Mastering The Right and Effective Situational Leadership Styles To Improve Profitability
Module 8 : Harvard University’s Latest Studies About Applying The Right Leadership Into The Right Environmenty
Module 9 : Diagnostic Clinic For Time Management
Module 10 : Sharpen your focus
Module 11 : Planning for performance
Module 12 : Increase Your Productivity At Work
4.5
Casey , a 27 years sales, management and team building training specialist is acclaimed as one of Malaysia’s most dynamic and inspiring public speaker since 1985 and has steadily increased his stature as one of the leading speakers in this region. He holds a Bachelor Degree in Applied Economics from University of Malaya and a Diploma in Management from the US. Fluent in three (3) languages, (English, Bahasa Malaysia, and Mandarin), he is an extremely sought after training specialist both locally and internationally
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RRP RM3,820/DAY SAVE RM1,150
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