Customer Service > Generating Excellent Customer Service for Back Office and Front Office
Identify self-potential and become more proactive at the workplace
Executives, Supervisors, Field Engineer/Technician, Front Desk, Sales and Customer Service personnel, Sales Promoters, Cashers and employees who are in constant contact with customers.
The methodology used includes a combination of interactive lectures : 50%, group discussion, activities, exercises, presentations, video reviews, and role-play: 50%
Module 1 – Right Attitude Towards Organization For Better Future
Module 2 – Excellent Customer Service Philosophy
Module 3 – Assessing The Internal & External Customer
Module 4 – Managing Customer Expectation Gaps
Module 5 – Professional Image & Communication That Wins Customers
Module 6 – Key Elements In Delivering Customer Service Excellence Through The telephone
Module 7 – How To Handle Difficult Customers And Complaints
Module 8 – Success and Self-Motivation
4.5
MR KHOO has more than 20 years of management experience and held several senior managerial positions such as Manager, Senior Manager, Director of Sales, Country Manager (Corporate Training) and General Manager for a leading international service organization. He also contributed to Pembangunan Sumber Manusia Berhad (PSMB) for developing the curriculum structure for the Train-The-Trainer (TTT) and Evaluation on Effectiveness of Training.
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