Trainer Indy

CREDENTIALS

• Bachelor’s Degree in Electrical Engineering (Computer Engineering)
• Certified ITIL® Foundation v3
• Certified ITIL® Intermediate – IT Service Operation
• Certified Neuro Linguistic Programming Practitioner
• Certified Prince2 Practitioner
• Certified HRDF Trainer

LANGUAGE

Spoken & Written

• English

INTRODUCTION

Indy has a Bachelor’s Degree in Electrical Engineering (Computer Engineering). He is certified in ITIL® Foundation v3 and ITIL® Intermediate – IT Service Operation. He has a Practitioner certification in Neuro Linguistic Programming. He is also a HRDF certified trainer.

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd. and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager. He specializes in soft-skills and leadership development programs.

He is experienced in conducting the following soft-skills programs:

• Customer Service Skills
• Business Writing Skills
• Presentation Skills
• American and Australian Culture
• Behavioural Interviewing Skills

He is also experienced in conducting leadership development programs that focusses in enhancing the following skills:

• Effective Communication
• Motivating
• Delegating
• Coaching
• Negotiating
• Managing Performance
• Managing Conflicts

Indy is also skilled in conducting Training Needs Analysis and developing training roadmaps. Throughout his career, Indy has coached numerous personnel to achieve their targets and career goals. He continues to share his experience and know-how to help others in all his training sessions. He uses a practical, targeted, process-oriented, data-driven approach. He believes in interactive training where all share knowledge to achieve a common goal. He also strongly believes that everyone has a good idea and an answer to their own challenges, some simply need a little encouragement and guidance to properly develop and implement it.