Trainer Indy

CREDENTIALS

• Bachelor’s Degree in Electrical Engineering (Computer Engineering)
• Certified ITIL® Foundation v3
• Certified ITIL® Intermediate – IT Service Operation
• Certified Neuro Linguistic Programming Practitioner
• Certified Prince2 Practitioner
• Certified HRDF Trainer

LANGUAGE

Spoken & Written

• English

• Bahasa Malaysia

INTRODUCTION

Indy has a Bachelor’s Degree in Electrical Engineering (Computer Engineering). He is certified in ITIL® Foundation v3 and ITIL® Intermediate – IT Service Operation. He has Practitioner certifications in PRINCE2® and Neuro Linguistic Programming. He is also a HRDF certified trainer.

Indy has more than 13 years of experience in the IT-BPO (Information Technology-Business Process Outsourcing) industry. He has worked for VADS Bhd., Atos Services (M) Sdn. Bhd., DXC Malaysia Sdn. Bhd., and Thomas Duryea Logicalis Asia Pacific MSC Sdn. Bhd. He is an experienced Technical Support Engineer, Quality Specialist, Service Improvement Specialist, Professional Trainer and Training and Quality Manager.

He is experienced in conducting the following soft-skills programs:

• Personal Effectiveness
• Leadership Development
• Customer Service Skills
• Business Writing Skills
• Presentation Skills
• American and Australian Culture
• Behavioural Interviewing Skills

He is also experienced in conducting leadership development programs that focusses in :

• Effective Communication
• Motivation
• Delegation
• Coaching
• Negotiation Skills

His programs enable leaders to better manage time, performance, conflicts, and stress in the workplace. He applies the coaching technique in his leadership training sessions and lets his participants rediscover themselves to identify their strengths and weaknesses.    

Indy is also skilled in conducting Training Needs Analysis and developing training roadmaps. Throughout his career, Indy has coached numerous personnel to achieve their targets and career goals. He continues to share his experience and know-how to help others in all his training sessions. He uses a practical, targeted, process-oriented, data-driven approach.

He believes in interactive training where all share knowledge to achieve a common goal. He also strongly believes that everyone has a good idea and an answer to their own challenges, some simply need a little encouragement and guidance to properly develop and implement it.

Organizations that have benefitted from his expertise include Intel Technology Sdn. Bhd., Agilent Technologies (M) Sdn. Bhd., Seagate Global Business Services (M) Sdn. Bhd., Worley Shared Services Sdn. Bhd., Swisslog Malaysia Sdn. Bhd., Panasonic Automotive Systems Malaysia Sdn. Bhd., InfoVista Sdn. Bhd., PalmHead Holdings Sdn. Bhd., Insurance Services Malaysia Sdn. Bhd., Lam Soon Edible Oils Sdn. Bhd, and many others. He has trained Office Administrators, HR Personnel, Customer Service Representatives, Project Managers, Software Developers, and many others.