Making Customers Happy Through Fulfilled Expectations
Reveal Your Digital Potential Customer experience (CX) is the up-and-coming alternative yardstick to measure how customers interact with a product or service. It measured how a customer react to marketing and sales effort throughout the duration of the relationship. A good customer experience indicate a satisfied customer and it is also a good sign for […]
3 Reasons to Start Reading Books Again
Why reading should definitely be part of your leisure time. Who says people don’t like reading? We spend a significant amount of time reading the news, emails, letters, text messages, tweets, and Facebook updates. However, reading books is usually not at the top of our list. Why? Reading needs time and focus, the 2 things […]
How Data Analytics can help Organizations develop?
Data analytics is more than just analysis of numbers. The findings can help businesses understand consumer behaviour, personalize content, and improve marketing campaigns. The advantages are many, but without data analytics, few outcomes can be derived and applied on businesses. Organizations can settle with raw data alone, but only through data analytics, actionable insights can […]
6 Ways to Motivate WFH Employees
Wherever I go, this seems to be the hot topic of discussion among people Managers. Many Managers out there have been caught off-guard not knowing how to manage a virtual team effectively for a prolonged period of time. To make matters worse, the constant change and revision of SOPs is also taking a silent toll […]
Business Intelligence Build Future-proof Organizations
Poor decisions are made with poor foresight for the future. Business leaders avert risks by making evidence-based decisions for best outcomes. Evidently, they turn to business intelligence to make wise decisions by evaluating present and historical data within business context. Decisions can be drawn based on business intelligence to gain performance outlook to make organizations […]
Don’t lah liddat #Manglish
Learning to Speak English (Again). Is Business English some kind of alien language? Why don’t we just call it English? What makes it so special that the inability to converse in it contributes to unemployment? The answer is simple. English is a universal language. It also happens to be the Number 1 language of choice […]
Decoding Opportunities In Data
Data is synonymous to opportunities. Intangible subjects such as trends are hard to predict but the unknown can be lessened with data analysis. Accumulation of essential data for analysis present challenging scenarios for data administrator to keep operations in order. As data volumes continue to expand, the consideration for cloud infrastructure is within the horizon. […]
The Stigma of the Coach Log
From my experience, the coach log is always looked at very negatively by employees. They see it as a record of their workplace “transgressions”. I don’t blame them. After all, this is exactly how most organizations tend to use them. The phrase, “If you do something wrong, you’re going to get a coach log” has […]
Supporting Remote Developers During COVID-19 Pandemic
In view of the recent COVID-19 pandemic, remote working has become a common occurrence. Employees’ homes have essentially become their alternative workplaces. While the pandemic brought about regrettable impacts on economies worldwide, if anything, it proved that remote working is possible. In addition, remote working is also no less productive than working in the office. […]
How to Motivate during a Pandemic
To say that COVID 19 has rocked our world is an understatement. Doomsday scenarios were something that we used watch on the Discovery Channel, until it hit us in the face. Businesses had to rethink their strategy and approach. As a result, jobs were lost, pay checks were slashed and people whom still had their […]
