Customer Service > Customer – Centric Program for Sales Excellence
Sales professionals, HODs, senior and junior sales managers, sales executives and frontliners, customer service staff and anyone who deals directly or indirectly with customers
Interactive lecture, participative activities, group discussions
Module 1: Fundamentals of Customer-Centric Service for Sales
Module 2: Steps in building a Customer-Centric Corporate Culture
Module 3: Effective strategies in stimulating Customer-Centricity in sales personnel
Module 4: Developing Customer Awareness to the Next Level
4.5
A fiery & zany speaker, Dr. Alvin, uses his more than 15 years’ academic and professional experience to create training modules that are fun and result-driven, based uniquely on Drama Psychology. He conductsworkshop for all corporate levels and diverse.
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