Customer Service Representatives, Sales Representatives, Front Office Staff, Technical and Support Personnel, Field Service Representatives, Account Managers, Credit and Billing Specialists, Small Business Owners, Managers who want Customer Service Training.
Lecture, Individual & Group Activity, Feedback Sessions, Discussions, Demonstration, Business Games, Role Plays.
Module 1: Customer Service Principles
Module 2: Getting Information
Module 3: Empathy
Module 4: Customer Service Scenarios
Module 5: SEQUENCING SENTENCES
Module 6: TELEPHONE SKILLS
Module 7: BODY LANGUAGE
Module 8: HANDLING COMPLAINTS
Module 9: Keeping Calm
Mr Vigneswaran has been involved in lecturing, research, management, sales and training for more than 14 years in the field of Electrical Engineering, Manufacturing sector, Higher Education, Sales and Marketing. He is a Certified HRDF Trainer. In 2021, he was awarded the Certified Blockchain Expert by the prestigious Blockhain-Council (USA), Inbound Marketing Certified and Social Media Certified in Applying Inbound Social Media...
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